Field Service Engineering Advisor (Remote)
Company: Nespresso
Location: New York
Posted on: May 2, 2024
|
|
Job Description:
Field Service Engineering Advisor (Remote)At Nespresso, we place
people and specialty coffee at the heart of what we do. As part of
our team, you'll be empowered to inspire, care, act, and innovate
to reach your full potential and reimagine what coffee can be. As a
certified B Corporation, we're committed to driving our triple
bottom line People, Profit, and Planet by delivering an exceptional
coffee experience that elevates our community, suppliers, farmers,
and each other, channeling our growth-minded spirit to set new
standards in global coffee culture. Quality, sustainability,
diversity, and inclusion are core to who we are and critical to our
vision of driving positive change. Throughout our factories,
boutiques, and office locations, Nespresso careers are brimming
with best-in-class opportunities for your development and growth.
Join us!Position Summary:As a Field Service Engineering Advisor,
you play a pivotal role in delivering tailored services and
resources that foster comprehensive troubleshooting and repair
support for both B2C and B2B equipment. Your primary objective is
to enhance the expertise of technicians and distributor service
programs, ensuring exceptional service quality.In this capacity,
you will contribute significantly to improving the troubleshooting
skills of technicians in After Sales Centers, Distributor Partners,
and Independent Service Providers. Your expertise will also be
instrumental in streamlining and supporting Distributor Partners
(B2B) and field service providers, including direct technicians and
third-party providers, who are responsible for delivering
high-quality installations, maintenance, and repairs of select
Nespresso B2C and B2B machines. This will involve effectively
communicating procedures, policies, and leveraging relevant
programs to facilitate seamless day-to-day services.Collaboration
with teams in contact with Distributor Partners and HQ technical
groups will be essential in driving continuous improvements in
machine quality. Additionally, you will actively contribute to the
creation of local resources aimed at enhancing equipment training
effectiveness and support. Throughout your role, you will closely
collaborate with various stakeholders, including Technical &
Quality Management, Customer Call Center (COE), HQ Technical
Department, Commercial Sales, Distributor Partners, After Sales
Centers (B2B and B2C), CSPs (Certified Service Providers) &
Distributors, and Suppliers.By leveraging your expertise and
fostering collaboration, you will make a significant impact on the
overall service quality, technician skill development, and customer
satisfaction. Your contributions will be vital in ensuring smooth
operations and delivering exceptional support to both B2C and B2B
customers.Key Responsibilities:Analyzing training needs, building
appropriate learning solutions, selecting delivery methods, and
working collaboratively to deliver and implement training.Liaise
with managers to determine training needs and scheduling for After
Sales Centers, Distributor Partners, and Independent Service
Providers.Plan training events for onboarding and refreshing
trainees on equipment installation, maintenance, repair, and spare
parts identification.Design effective training programs and methods
to support conventional peer-to-peer sessions, as well as
independent learning through a broadline format of online curricula
and live webinars.Prepare educational materials such as
presentation decks, videos, and modules.Monitor performance and
response to training performed, rate the ability of trainees to
perform duties and approve/certify those who successfully complete
the training requirements.Conduct evaluations on training
effectiveness and identify areas of improvement to address learning
retention. This includes gathering survey responses on methods used
and engaging in one-on-one discussions with trainees.Perform a
review of learning management account status and deactivate
inactive user accounts.Attend trainings, self-teach, and stay
up-to-date.Publish monthly learning bulletins with product updates
and changes to provide accurate information on new launches,
changes, and countermeasures.Attend and collaborate in new product
launch and after-sales meetings.Experience & Education
Qualifications:High School Diploma or GED, required.Bachelor degree
preferred, preferably in an engineering discipline2+ years of
experience in a technical environment, successfully performed
installation, maintenance, and repair services on commercial coffee
equipment and related appliances.1+ years working experience in
performing trainings and providing troubleshoot support to other
technicians of various skill levels.Proficiency in utilizing a
range of Microsoft Office applications, including Excel, Word,
Outlook, PowerPoint, and Visio.Proven ability to work autonomously
with minimal supervision while consistently meeting
deadlines.Highly focused on process optimization and continuously
seeking opportunities for improvement.Ability to read and evaluate
statistical information relating to inventory, reported failures
and reparations performed.Exceptional abilities in training
individuals in the field, coupled with strong coaching and
mentoring skills.Excel in problem identification and solving,
consistently demonstrating a strong aptitude for identifying and
resolving complex issues.Strong analytical skillsStrong
organization and time management skillsEntrepreneurial and self
starterExcellent communication skillsPositive thinking and
adaptability with strong interpersonal skillsTravel:Domestic travel
required 50%International travel required 1%This job operates in a
remote capacity with travel to and engagement with distributors,
independent service providers and after sales centers..Occasional
travel to meetings or trade shows.Physical Demands:May be required
up to move or lift up to 100 poundsClimb stairs; balance; stoop,
knee, crouch or crawlThe approximate pay range for this position is
$70,000.00 to $90,000.00. Please note that the pay range provided
is a good faith estimate for the position at the time of posting.
Final compensation may vary based on factors including but not
limited to knowledge, skills and abilities as well as geographic
location.Nestle offers performance-based incentives and a
competitive total rewards package, which includes a 401k with
company match, healthcare coverage and a broad range of other
benefits. Incentives and/or benefit packages may vary depending on
the position. Learn more at About Us - Nestle Careers
(nestlejobs.com)Requisition ID: 294457Nestle Nespresso USA is an
equal opportunity employer and is looking for diversity in
qualified candidates for employment. If you require an
accommodation in order to view or apply to open position, please
dial 711 and provide this number to the operator:
1-800-321-6467.Review our applicant privacy notice before applying
at https://www.nestlejobs.com/privacyNew York, NY, US, 10001by
Jobble
Keywords: Nespresso, Toms River , Field Service Engineering Advisor (Remote), Engineering , New York, New Jersey
Click
here to apply!
|