Leave Administration Functional Specialist
Company: Rutgers University
Location: New Brunswick
Posted on: April 2, 2026
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Job Description:
Posting Summary Rutgers, The State University of New Jersey, is
seeking Leave Administration Functional Specialists within the
OneSource Faculty and Staff Resource Center (OneSource FSRC ). This
position is responsible for consistently delivering best in class
OneSource FSRC Leave Administration related transaction services to
support Rutgers. Their prime responsibility is to deploy
specialized, in-depth knowledge to resolve faculty, staff and
retiree inquiries related to Leave Administration. They will be the
first point of contact for all Leave Administration related
transactions coming into the OneSource FSRC and their goal is to
resolve majority of the transactions. Among the key duties of this
position are the following: Ensures all relevant
procedural/legislative requirements are fulfilled while delivering
a quality and cost-effective service to customers. Identifies and
incorporates leading practices and innovative approaches and tools
for service delivery into OneSource FSRC operations. Supports the
development of OneSource FSRC policies and procedures, ensuring
that they promote leading practices and comply with relevant laws
and regulations. Supports adoption of OneSource FSRC knowledge
management and self-service capabilities. Provides prompt
assistance to customers for Leave Administration transactions while
appropriately tracking and documenting inquires within OneSource
FSRC’s case management system. Initiates and resolves staff leaves.
Manages employee return from leave through coordination with
Departments and HR. Manages disabilities and any family related
leaves. Informs updates of OneSource FSRC’s knowledge management
solution to ensure latest information is included from a Leave
Administration perspective. Identifies process improvement
opportunities across end-to-end OneSource FSRC Leave Administration
processes, and supports process and technology driven business
process reengineering initiatives. Ensures Leave Administration
transactional services are being delivered in a consistent and
efficient manner. Collaborates and liaisons with Leave
Administration Specialists, HCM Specialists and Customer Service
Representatives to increase issue resolution efficiencies within
the OneSource FSRC ; serve as the approver for sensitive
transactions. Supports recruiting, training, and employee
development activities to support the OneSource FSRC call center.
Creates, fosters and maintains a collaborative, innovative and
customer-focused team culture. Supports employee engagement and
development initiatives for OneSource FSRC employees to enhance job
satisfaction and morale. Overview Rutgers, The State University of
New Jersey, is a leading national research university and the State
of New Jersey’s preeminent, comprehensive public institution of
higher education. As one of the largest employers in the State of
New Jersey, Rutgers University is committed not only to the
students and the State that we serve, but also to the faculty and
staff who work on our campuses. For two consecutive years, Rutgers
is ranked on Forbes’ list of America’s Best Large Employers.
Rutgers holds 64 of 500 employers and is the 1 New Jersey employer
on the publication’s 2023 list. Rutgers’ commitment to its
employees includes maintaining and fostering a safe, diverse, and
respectful workplace environment, creating employment opportunities
for our nation’s military veterans, and ensuring accessibility and
accommodation for individuals with disabilities. University Human
Resources ( UHR ) supports the Rutgers mission as an institution of
prominence, preeminent in research, teaching, service, and clinical
care. We strive to provide the highest level of customer service in
delivering a comprehensive network of programs, services, and
expertise to attract, retain, and develop diverse and highly
skilled top talent.
Keywords: Rutgers University, Toms River , Leave Administration Functional Specialist, Administration, Clerical , New Brunswick, New Jersey
