Customer Success Manager

Company: CL Visual INC
Location: Copiague
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Bonus based on performance Job Title: Customer Success Manager of Fleet Accounts Location: Office location - Copiague, Long Island Reports to: General Manager Please do not call the office to inquire about the position. HR will be monitoring the applicants. This will be an in-office position. Please do not apply if you are not able to meet that requirement. About CL Visual: CL Visual is a design-forward, results-driven branding partner specializing in vehicle wraps, wall murals, and wide-format printing. Since 2015, we've redefined how businesses show up on the roadliterallyby transforming commercial fleets into marketing powerhouses. Our core values center around creative excellence, reliable execution, and a customer experience that sets the industry standard. Position Overview: The Manager of Fleet Accounts is a leadership role that blends client relationship management with project coordination, team supervision, and operational support. Acting as the primary point of contact for our vehicle wrap clients, youll oversee each project from intake to installationguiding both the client experience and the internal team responsible for execution. You'll be responsible for ensuring that every touchpoint is smooth, timely, and customer-focused, while also supervising and supporting the team to deliver high-quality results, stay on schedule, and uphold company standards. Youre not installing wrapsbut you are the one making sure the process moves forward flawlessly, questions are answered before theyre asked, and every client feels supported and thrilled with the result. Responsibilities: Client Relationship & Project Coordination Serve as the main liaison for clients during the wrap processonboarding, scheduling, design approvals, production, and post-install follow-up. Communicate timelines, deliverables, and expectations clearly and proactively. Coordinate with internal teams (design, production, installation) to ensure on-time, high-quality execution. Monitor job progress, track milestones, and troubleshoot issues before they escalate. Maintain detailed records of all client interactions, changes, approvals, and outcomes. Keep CRM and project management systems current and accurate. Collect client feedback and use insights to improve future workflows and customer satisfaction. Support upselling of additional services or graphics packages when appropriate. Team Leadership & Supervision Supervise a cross-functional team involved in fleet wrap projects, including coordinators, designers, production staff, and installers. Provide daily direction, support, and accountability to ensure team members are aligned and empowered to meet project goals. Lead by example in maintaining a client-first mindset and high standards of execution. Support team development through feedback, informal training, and participation in performance discussions. Foster collaboration across departments to resolve challenges and continuously improve project delivery. Liaise with vendors and partners as needed to ensure smooth deliverables. Qualifications: 25 years of experience in customer success, account/project management, or client services. At least 2 years of experience leading a team. Experience in vehicle wraps, large-format printing, or creative/production industries is a strong plus (but not requiredwere willing to train the right person). Exceptional communication and relationship-building skills. Highly organized with strong attention to detail and follow-through. Proficient in Microsoft Office; experience with CRMs or platforms like Trello, ClickUp, or Monday.com is a plus. Able to multitask in a fast-paced, deadline-driven environment. Proactive problem-solver with a team-first mindset. High school diploma required; additional coursework in business, communications, or project management is a plus. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Ability to occasionally lift up to 15 lbs. Why Join CL Visual? Weekly pay 401(k) with company match Medical, vision, and dental benefits starting day one Paid holidays, vacation, and sick time Company-paid life insurance Volunteer time off and birthday off Summer Fridays schedule year-round A dynamic, collaborative, and design-driven workplace Opportunities to grow in a fast-scaling company thats doing big things

Keywords: CL Visual INC, Toms River , Customer Success Manager, Customer Service & Call Center , Copiague, New Jersey