Therapeutic Case Management Supervisor, A Safe Way Forward

Company: MercyFirst
Location: New York
Posted on: June 2, 2025

Job Description:

LOCATION: Brooklyn, NYREPORTS TO: Sr. Director, A Safe Way ForwardDEPARTMENT: Family Support ServicesSCHEDULE: Onsite/ HybridAGENCY BACKGROUND:MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions.PROGRAM BACKGROUND:MercyFirst's A Safe Way Forward Program (SWF) provides child welfare involved families affected by intimate partner violence (IPV) with comprehensive prevention services including therapeutic case management and evidence-based intervention modalities to address IPV.POSITION SUMMARY:The Therapeutic Case Management Supervisor is responsible for the direct supervision, coaching and support to a SWF case management team focused on assessment, engagement, safety planning and coordination of services and treatment for members of the family system experiencing IPV.RESPONSIBILITIES:

• Team management of the programmatic systems related to the provision of care and services for youth and families referred to SWF program in accordance with all applicable ACS, OCFS and Family Court standards, instructions, and procedures.
• Direct supervision of 4 SWF Therapeutic Case Managers responsible for assessment, engagement, safety planning, advocacy and coordination of services and treatment.
• Coordination of weekly rounds with Clinical Services Team to ensure integrated approach to case management and clinical services aligned with family needs.
• Guide and support the development of individual and family Safety Plans.
• Promote the active participation of family members at Family Team Conferences (FTC).
• Responsible for the review, approval, timely submission and Task and Goal monitoring of Family Assessments and Service Plans (FASPs).
• Oversee and support the implementation of evidence-based/supported models of practice and treatment.
• Establish and sustain a workplace environment that is respectful and supportive of staff, family members affected by IPV, community service providers, and other external stakeholders.
• Maintain compliance tracking and performance management systems.
• Availability to conduct Home/Field visits with clients and families when appropriate.
• Availability to assist with 24 hour on-call support to program personnel and clients.
• Collaborate with other community-based service providers to advance family-specific needs.
• Interview, recommend for hire, train, assign duties, schedule work hours, and evaluate job performances of Case Management and Support staff.
• Work in partnership with the Sr. Director to develop strategies that promote growth and change within the program.QUALIFICATIONS:
  • New York State Licensed Master of Social Worker (LMSW), Licensed Marriage and Family Therapist (LMFT) or Licensed Mental Health Counselor (LMHC) Required.
  • 2 years of supervisory experience in child welfare administration, child protective services, or program management Required.
  • Prior experience working with families affected by IPV Required.
  • Demonstrate cultural competence and a commitment to anti-racism work.
  • Strong Organizational, Supervision, Communication and Analytical skills.
  • Knowledge and training in working with children & families.
  • Knowledge of and commitment to child welfare best practice standards.
  • Understanding and willingness to commit to the agency's mission, core values, Sanctuary commitments and Diversity, Equity, Inclusion and Belonging (DEIB).
  • Ability to accommodate a flexible work schedule and to be on call for emergencies.
  • Proficiency in Microsoft Office suite.BENEFITS/PERKS:
    • A comprehensive health insurance package including medical, dental and vision plans for you and your family.
    • 403B retirement benefits.
    • Employer-paid life insurance and long-term disability insurance.
    • Generous paid time off (vacation, personal, sick days, and 12 paid holidays).
    • Free employee assistance program through National EAP.
    • Insurance discounts for our staff and their families.
    • Trainings to support professional and personal development.
    • Employee wellness program.
    • Employee recognition activities.SALARY RANGE: $74,160 - $76,220 Per YearHiring Incentive of $1,000 after 500 worked hoursMercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency.
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Keywords: MercyFirst, Toms River , Therapeutic Case Management Supervisor, A Safe Way Forward, Executive , New York, New Jersey