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WxCCE Technical Product Manager

Company: VirtualVocations
Location: Toms River
Posted on: July 6, 2024

Job Description:

A company is looking for a WxCCE Technical Product Manager.

Key Responsibilities:

Act as the primary point of contact for Voice Services and business stakeholders for new user stories and end-to-end WxCCE product ownership
Develop contact center services to meet business needs by partnering with internal resources and functional teams
Own and guide contact center technology product strategy, investments, roadmap, and cost structure from conception to launch

Required Qualifications:

4-year college degree or relevant work experience
5+ years of experience in product management or user experience development
Experience in developing product cycles, schedules, and roadmaps
Proven track record of delivering product experiences within Customer Care contact routing solutions and applications
CPM Certified is preferred

Keywords: VirtualVocations, Toms River , WxCCE Technical Product Manager, IT / Software / Systems , Toms River, New Jersey

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