Head of Customer Support
Company: Pulse Games
Location: New York City
Posted on: February 16, 2026
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Job Description:
Job Description Job Description About Pulse Games We create
mobile games that are fun, visually engaging, and built around
exciting challenges. Our skill-based games recognize true talent by
rewarding quick thinking and smart strategy. Everything we create
starts with our team, collaborating, learning, and challenging each
other to do better every day. We are looking for a Head of Customer
Support to join our team. You’ll be responsible for building and
leading our global player support operations, ensuring that our
players enjoy a seamless, reliable, and trustworthy experience in
our games. This position is central to shaping our customer support
strategy, structure, and culture from resolving player issues to
ensuring trust and safety. What You'll Do Build and scale a
world-class customer support organization Define and execute
support strategy across all player touchpoints, ensuring
consistency and quality Implement tools, automation, and processes
to improve efficiency, scalability, and self-service options Track
and optimize KPIs to drive continuous improvement Oversee sensitive
cases such as payments, fraud, and responsible gaming, ensuring
compliance with regulatory standards Collaborate closely with
product team to deliver safe and engaging player experiences
Represent the player’s voice and make sure their perspective
informs both product and operational decisions What We're Looking
For 7 years in customer support / customer experience in mobile
game industry, including at least 3 years in a leadership role
Proven experience in scaling support operations in mobile games
Deep familiarity with support tools Strong analytical mindset;
comfortable using data to make decisions and drive improvements
Excellent leadership and people management skills Strong
communication and collaboration skills across departments Must be
based in the United States We respect your privacy and will treat
your data confidential as part of the recruitment process. If you’d
like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate -privacy-policy/
Keywords: Pulse Games, Toms River , Head of Customer Support, IT / Software / Systems , New York City, New Jersey
