Client Service Representative

Company: VCA Animal Hospitals
Location: Toms River
Posted on: September 15, 2023

Job Description:

Client Service Representative
We are seeking an experienced Client Service Representative to join our team. Toms River Animal Hospital is an AAHA-accredited, multi-doctor practice in Toms River, NJ.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
--- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
--- Scheduling and confirming appointments.
--- Placing outbound calls for follow-ups and reaching out to prospective clients.
--- Presenting and explaining fees, including processing payments.
--- Recommending, selecting, and obtaining products and services, including prescriptions.
--- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
--- Managing medical records, charts, reports and correspondence.
--- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
The ideal candidate will have:
--- Experience in customer service
--- Previous experience working in the veterinary field
--- A positive, encouraging and supportive attitude
--- Excellent communication skills
--- Flexibility in hours including but not limited to evenings, weekends and holidays
--- Working knowledge of computers
--- Capable of being cross-trained as a veterinary assistant
--- Team player willing to learn new techniques
--- This is a Day Shift position
This is an on the floor position. The work hours for this position will vary based on the needs of the hospital.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Keywords: VCA Animal Hospitals, Toms River , Client Service Representative, Sales , Toms River, New Jersey